Terms + Conditions
Important terms and conditions for placing your Collection order with Lowcountry Paper Co. By placing your order, you confirm that you have read and understand the information outlined below.
Lowcountry Paper Co. utilizes electronic forms of communication for all projects. Upon receipt of your order, we’ll send a form to capture all customization selections as well as the information we’ll need for the wording of your printed pieces. If you do not receive this form within 1-2 business days of completing your payment, please notify us immediately at firstname.lastname@example.org or 912.675.1234.
DESIGN + PROOFING
Our Collection is thoughtfully designed and we do not offer major changes beyond the personalization options included in the Collection Guide. If your order includes any custom add-on items (i.e., illustrations, edge painting, or other embellishments not included in the collection guide), additional proofing time is required:
Additional 2-4 weeks, based on the overall scope of the custom add-on request.
Initial proofs arrive within 5-7 business days of receipt of your completed Customization Form.
Two (2) complimentary rounds of revisions are included in the price of the suite.
Additional revisions are billed separately: $75 each round
Custom ink / foil colors available: $60 (must provide a physical swatch or Pantone color - billed separately)
Design of your initial proofs does not begin until we have complete information from you (except when the only outstanding information are entree selections for the response card). All proofing and production timelines are not guaranteed until and unless you provide us with all necessary details and information.
If you choose to include a photograph with your save the date, you are responsible for providing it to us in a timely manner and in a high-resolution image format (minimum 300 dpi) with no watermarks from your photographer. Failure to do so may incur delays in the overall timeline. We are not responsible for any delays that occur in the design and production of your order due to your failure to provide us with any and all necessary information.
Final approval is required prior to sending your design into production and indicates the following:
All names, dates, locations, and other event information have been checked for accuracy, spelling, and typos
The design and personalization options are correct
It is your responsibility to review your proofs for any errors, such as spelling, accuracy of event details such as date / time / location / etc., punctuation, and grammar. Once your final approval is received and your design sent to print, we cannot make any further changes. If your order has been sent to print with an error that you failed to correct during the proofing process, you are responsible for any re-printing costs. Errors made on the part of Lowcountry Paper Co. are re-printed at our expense.
WE RECOMMEND PRINTING A HARD COPY OF YOUR PROOFS TO BETTER SPOT SPELLING MISTAKES OR TYPOS AND TO ENSURE ALL INFORMATION IS CORRECT AND ERROR FREE PRIOR TO FINAL APPROVAL.
Production (printing) turnaround for your order begins upon receipt of your final approval and is determined by the print method selected for your order.
Digital: 1-2 weeks
Letterpress + Foil: 3-4 weeks
If you added Envelope Addressing services to your order, additional production times apply.
Printed Guest Addresses: 1-3 business days
Handwritten Guest Addressed: 1-4 weeks
All guest names and addresses are written or printed exactly as submitted by the client. We are happy to re-write or re-print envelopes for no charge if the mistake is ours. Additional addresses and re-writes due to client error are charged accordingly and billed separately.
Domestic shipping costs are included in our collection pricing. All orders ship from Savannah, Georgia via UPS Ground to the shipping address provided at checkout, which may take between 2-7 business days to arrive, depending on your location. You will have the opportunity to upgrade your shipping speed, add additional insurance, or change the shipping carrier when your project is completed.
Once an order is shipped, we are no longer responsible for its handling. You will receive a shipping confirmation with a tracking number from the shipping carrier upon shipment - we have no access to information regarding the progress of your shipment beyond the tracking information provided by the shipping carrier. Because we ultimately cannot control the final timeline of the shipment once it has been turned over to the shipping carrier, please place your order in a timely manner in order to avoid shipping delays (i.e., as a result of natural disasters, pandemics, national holidays, etc.). We are not responsible for any loss(es), delay(s), or damage(s) incurred during shipment.
RETURNS + CANCELLATIONS
Because our suites are customized to your specifications for your event, returns or cancellations are not available. We are happy to re-print an order at no cost to you if the mistake is ours; however, if you provide your final approval with incorrect design / color / wording / etc., you are responsible for the cost to re-print.
All designs, illustrations, images, and products displayed, advertised, and / or sold on this website or on any item you order therefrom are the sole property and copyright of Lowcountry Paper Co., LLC, unless explicitly indicated otherwise. All sketches, preparation materials, designs, illustrations, and images used and / or presented during the proofing process are the sole property and copyright of Lowcountry Paper Co., LLC. These sketches, preparation materials, designs, illustrations, images, and products may not be used for personal use, reproduction, creation of derivative works, or otherwise.
All content on this website is copyrighted upon its creation, and is governed by the United States Copyright Act of 1976 (USCA). No design, illustration, or product sold on this website or provided to you at any stage of the design process shall be deemed a work made for hire under the USCA unless explicitly stated otherwise. Jurisdiction and venue for any intellectual property dispute shall be deemed proper in the United States District Court for the Southern District of Georgia.